Smart building technologies can help housing associations improve tenant satisfaction thanks to proactive maintenance and quality-of-life enhancements.
Housing associations provide homes for over six-million people across England. This includes services and support that are typically unavailable with traditional methods of home ownership. Overseeing the application of government-mandated standards in England is the Regulator of Social Housing (RSH). They have created a new system for assessing how well social housing landlords are doing at providing quality homes and associated services.
In 2020, the government published its social housing white paper, which sets out the ways for landlords to improve the standard of living for those in social housing. Among the main steps is introducing tenant satisfaction measures to give tenants greater visibility into what landlords are doing to look after their homes, as well as give landlords insight into how they can improve things. The new measures apply to all social housing landlords.
Tenant satisfaction measures serve to help tenants hold their landlords to account on matters like the quality and safety of their homes. Landlords are responsible for keeping properties in good repair, maintaining RSH safety standards, managing complaints effectively, and taking an active role in supporting their communities. The new standard takes a data-driven approach to collecting, processing, and publishing the information needed to uphold the requirements.
Enhancing the tenant experience with IoT technologies
Social housing organisations are in a unique position to benefit from data-driven technologies like the Internet of Things (IoT). These innovations grant them the means to collect important data in real time and translate that data into actionable insights on a web-based dashboard. This, in turn, allows them to make informed and timely decisions about how they manage their properties. Furthermore, with internet-connected sensors, there is a reduced need to visit properties in person, thus freeing up time and resources.
For example, internet-connected sensors can help landlords proactively guard against mould, damp, and condensation issues by continuously monitoring temperature and humidity levels. Tenant satisfaction measures include collecting such data, thus giving landlords the insights they need to meet regulatory standards.
The RSH defines 22 tenant satisfaction measures spanning five areas. Ten of these measures are to be measured directly by landlords using a process that is relevant, accurate, responsive, deliverable, and linked to the RSH’s key objectives. IoT technology meets all these criteria by providing continuous real-time insights. For example, IoT can monitor gas and water supplies to better meet the demands of safety checks defined by the new tenant satisfaction measures. With access to real-time data, landlords are better positioned to identify potential maintenance issues before they can become detrimental to tenants’ health or quality of life.
The remaining 12 tenant satisfaction measures are measured with tenant perception surveys. These insights come directly from tenants themselves and can help landlords prioritise their operations and identify any gaps in their building monitoring and data collection processes.
Smart building technology proudly brings together the fascinating worlds of IoT, Data Analytics and SaaS to create a unique customer experience, enabling full visualisation of your buildings eco-system, all in one place.